It's been an ongoing issue that I personally thought would just go away. It seems to happen more frequently during peak playing times than not. It still happens regardless, we've been frozen still for 5-10 second intervals in major city maps, and even party instances. Biggest offender is Secret Lab, its as if there's too much to load for the server. It locks up players healing items and to be honest could very well be a part of the reason why certain rooms fail to load at random times thus ruining the entire run. Aside from that, at least consider looking into the logs. While I wouldn't think we'd have a problem with this average player count, you can't really rule it out either.